Management, Lean and customer service training for companies in France

Leadership: develop your leadership and engage your team

For owners and managers who want to delegate without losing control, give meaning to the work and keep their team engaged. Covers: the manager’s role, delegation, one-to-one conversations, handling tension, developing talent. Duration: 6 days on average, adjusted to your needs.

Operational excellence: improve your processes with Lean

For owners, managers and teams who want to become more efficient and more profitable. Covers: spotting waste and friction, mapping a process, solving problems at the root, visual management and a culture of continuous improvement. Duration: 6 days on average, adjusted to your needs.

Internal and external communication

To structure your messages, strengthen team cohesion and become more visible to customers. Covers: building a clear message, adapting to your audience, running effective meetings, using digital tools. Duration: 6 days on average, adjusted to your needs.

VIP customer service: the codes of luxury in customer relations

For teams serving high-end customers (real estate agencies, hospitality, luxury retail). 4 hours in person, 1 to 10 participants, no prerequisites.

By the end, participants will be able to:

• identify the expectations of VIP customers;
• adopt the posture and communication of high-end service;
• master welcoming techniques and customer interactions;
• respond well to special requests and delicate situations;
• personalise and anticipate to build loyalty.

Programme in 3 modules: understanding luxury, applying the codes of excellence, creating a unique experience.